This Privacy Policy explains how we collect, process, use, share, and protect information about you. It also informs you how you can access and update your information and make certain choices about how your information is used. The Privacy Policy covers both "online" (e.g., web and mobile services, including any websites operated by us or Mobile Application, however accessed and/or used, whether via personal computers, mobile devices, or otherwise) and "offline" (e.g., collection of data through mailings, telephone, or in person) activities owned, operated, provided, or made available by the Company. Our "online" and "offline" activities, in relation to the facilitation of Cab/Driver hire services through a network of Regional Aggregators and Service Providers such as third-party drivers and cab operators, are collectively referenced as the "Services".
BY ACCEPTING THE CUSTOMER TERMS AND CONDITIONS, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. Please review the following carefully so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not accept the Customer Terms and Conditions or use our Services. This Privacy Policy is incorporated by reference into the User Terms and Conditions.
1. Information Collection We may ask you to provide us with certain Protected Information. We collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us or our service providers. When you sign up to use the Services, you create a user profile. We only ask for and collect Protected Information that is necessary and lawful for the purpose of providing our Services. The information we collect includes: 1.1. Full name 1.2. Email 1.3. Password 1.4. Address 1.5. Mobile phone number 1.6. Pin code
2. Additional Information Collection In addition to the Protected Information mentioned above, we may collect certain information when you access and use our services: 2.1. Usage Information: We may use various technologies to collect information whenever you visit or interact with the Services ("Usage Information"). This may include your browser, the URL that referred you to our Services, the areas within our Services that you visit, and the time of day, among other information. We also collect your Device Identifier, which is a number automatically assigned to your device used to access the Services. 2.2. Tracking Information: We collect tracking information as you navigate through our Services, including geographic areas. During the ride, our app and the driver's mobile phone will send your GPS coordinates to our servers. Most GPS-enabled mobile devices can define one's location to within 50 feet. 2.3. Emergency Contact Information: If you upload an emergency contact (name and phone number) on your account or on the Mobile Application, we collect and store such contact information to share your ride details with that contact in case of an emergency. 2.4. Contact Information for Third-Party Bookings: If you use your account to book a cab ride for someone else from your contact list using the Services, we collect and store such contact information and share the ride details with the selected contact. 2.5. Usage Information and Cookies: Usage Information may be collected using cookies. You can choose to deny or accept the use of cookies through your browser settings. However, disabling cookies may affect certain features of the Services. Please note that third-party cookies are not covered by our Privacy Policy.
3. Mobile Application Information Collection Our Services are primarily provided through the Mobile Application. When you use our Mobile Applications, we may collect and use technical data and related information about your device, system and application software, and peripherals. This information is gathered periodically to facilitate software updates, product support, and other related services. The information collected from your device may include: 3.1. Device Information: We collect information about your device, including the device model, operating system version, unique device identifiers, mobile network information, and IP address. 3.2. Location Information: With your consent, we may collect and process information about your precise location using GPS, Wi-Fi, or other similar technologies. This allows us to provide location-based services such as finding nearby drivers or estimating arrival times. 3.3. Mobile Application Usage Information: We may collect information about how you interact with our Mobile Application, such as the features you use, the buttons you click, and the screens you visit. This helps us improve the user experience and tailor our services to your preferences.
4. Use of Information We use the information we collect for various purposes, including: 4.1. Providing and Improving Services: We use your information to facilitate the provision of our Services, including matching you with drivers, facilitating payments, and delivering customer support. We also use the information to improve our services, develop new features, and personalize your experience. 4.2. Communication: We may use your information to communicate with you, such as sending you service-related notifications, updates, and promotional materials. You can opt out of receiving promotional communications by following the instructions provided in the communication or by contacting us directly. 4.3. Safety and Security: We take the safety and security of our users seriously. We may use your information to verify your identity, prevent fraud or other illegal activities, and ensure the safety of both drivers and passengers. We may also share your information with third parties for these purposes. 4.4. Legal Compliance: We may use and disclose your information to comply with applicable laws, regulations, legal processes, or government requests. This includes responding to law enforcement or regulatory authorities and enforcing our legal rights and terms of service.
5. Information Sharing We may share your information with third parties in the following circumstances: 5.1. Service Providers: Apart from your Regional Aggregator and their Service Providers, we will share your information with third-party service providers who perform services on behalf of your Regional Aggregators and service providers, such as payment processing, data analysis, customer support, and marketing. These service providers have access to your information only to the extent necessary to perform their functions and are obligated to maintain the confidentiality and security of your information. 5.2. Partners and Affiliates: We may share your information with our partners and affiliates for marketing, advertising, or other business purposes. Agreement to our Terms and Conditions and this Privacy Policy would be deemed as your consent for sharing your information for these purposes. 5.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you before your information is transferred and becomes subject to a different privacy policy. 5.4. Legal Requirements: We may disclose your information if required by law, regulation, legal process, or government request. We may also disclose your information to enforce our legal rights, protect the safety and security of our users or others, and prevent fraud or other illegal activities.
6. Data Retention We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your information when it is no longer needed and ensure that it is not accessible or usable for any further purposes.
7. Data Security We take reasonable measures to protect the security of your information and prevent unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
8. Your Choices You have certain choices regarding the information we collect and how it is used: 8.1. Account Information: You can review and update your account information by accessing your account settings in the Mobile Application. You may also delete your account, although we may retain certain information as required by law or for legitimate business purposes. 8.2. Location Information: You can enable or disable location services through your device settings or by adjusting the permissions in the Mobile Application. However, disabling location services may affect the functionality of the app features. 8.3. Marketing Communications: You can opt out of receiving promotional communications by following the instructions provided in the communication or by contacting us directly. Please note that even if you opt out, we may still send you non-promotional messages relating to your use of the Services.
9. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy in the Mobile Application or through other communication channels. Your continued use of the Services after the effective date of the updated Privacy Policy constitutes your acceptance of the revised terms.
10. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at privacy@edbrook.com. We will respond to your inquiries as soon as reasonably possible.